Last Updated: 15 jan 2025
This Refund Policy is issued as a binding, enforceable, and controlling policy governing all refund-related matters arising out of the use of the Camtom™ software platform. By subscribing to, accessing, continuing to use, or otherwise interacting with the Camtom service, the user explicitly agrees that this Refund Policy applies irrespective of whether the user has fully read, partially read, or entirely ignored its contents.
Camtom is a fully digital, subscription-based software service that delivers access to its functionality immediately upon activation. Due to the intangible, non-returnable, and instantly accessible nature of the service, all payments made to Camtom are treated as final, conclusive, and non-refundable in principle, except where expressly stated otherwise or where mandatory statutory law explicitly overrides this policy.
Camtom already provides free access for up to five (5) events for photo selection purposes, enabling users to understand the platform workflow, interface, and basic operational behavior prior to making any financial commitment. This free availability exists specifically to reduce misunderstandings and incorrect purchase expectations.
Additionally, Camtom provides official tutorial and explanatory videos via public channels. Failure to review such materials, misunderstanding the platform, or subjective dissatisfaction after payment does not create refund eligibility.
If and only if a user explicitly wishes to test AI accuracy, Camtom’s marketing or support team may, at its discretion, provide a strictly limited two (2) hour evaluation window solely for AI accuracy testing purposes. This window is not automatic, is not guaranteed, and does not apply to general platform usage.
If an issue is reported during any permitted testing window and Camtom reviews the issue and either resolves it, commits to resolving it, or explains expected system behavior, and the user continues to use the service thereafter, then all refund eligibility is immediately, permanently, and irrevocably void.
Technical issues may require investigation and resolution timelines ranging from two (2) hours to seven (7) working days or longer for system-level improvements. Resolution delays, partial disruptions, or temporary issues do not qualify for refunds under any circumstances.
The Camtom support team does not have authority to approve, deny, promise, or commit to refunds. Support staff are trained only to assist users with usage, issue identification, and guidance. Support staff may not be aware of every technical issue, dependency limitation, or internal system behavior, and any statements made by them do not represent a refund decision.
All refund decisions are taken solely by Camtom management and are final, binding, and non-appealable.
In any case where a refund is requested, the user must email support@camtom.in with a clear, detailed explanation of the issue after carefully reading this Refund Policy. Short, unclear, vague, or incomplete emails may take longer to process or may be rejected entirely.
Refund requests will not be considered if the issue no longer exists at the time of review.
Refunds are not issued for minor issues, resolved issues, temporary bugs, performance optimizations, or dissatisfaction with individual features, as Camtom is a multi-feature platform.
Refunds may be reviewed only in rare cases such as verified duplicate payments or unresolved critical platform failures. Such reviews do not establish precedent.
Even if a refund is approved, GST, payment gateway charges, transaction fees, and commissions paid to third-party partners or marketing partners shall not be refunded. Only the net service amount, if any, may be considered.
Chargebacks initiated without contacting Camtom may result in account suspension or termination. Camtom reserves the right to contest disputes using usage evidence.
By using Camtom, you acknowledge the non-refundable nature of digital subscriptions and accept this Refund Policy in full.
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